Politique d’expédition
Last Updated: June 24, 2026
Thank you for shopping with OLY-STORE.COM. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
In periods of high order volume, processing times may be extended. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping Times
Estimated delivery times vary depending on your location:
- United States: 5–12 business days
- Canada: 7–15 business days
- Europe: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.
Please allow 24–72 hours for tracking information to become available.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, and the package is returned to us, additional shipping fees may apply to resend the order.
Lost or Delayed Packages
OLY-STORE.COM is not responsible for delays caused by shipping carriers, customs clearance procedures, natural disasters, or other circumstances beyond our control.
If your package appears to be lost, please contact us at support@oly-store.com , and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will review the situation and work toward an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@oly-store.com
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